Have you checked out CBS’s Undercover Boss lately? The show follows high level corporate executives as they venture out on undercover missions within their own firms, posing as employees to get an unfiltered view of how things really work. Often eye-opening and funny, the show focuses on the day to day operations and has featured CEO’s from DIRECTV, Chiquita, and Lucky Strike Lanes. Last night’s episode featured Great Wolf Resorts CEO Kim Schaefer doing some very unglamorous work at various Great Wolf Lodge water parks.
She started off at a Great Wolf Lodge in Grapevine, Texas, and tackled all kinds of tasks. The highlight of the episode occurred when she was working with the aquatics supervisor and had to deal with an AFR. An AF… what? This is the polite way of saying someone pooped in the pool — Automatic Fecal Release. I bet you’ll never guess who had to clean up the mess! Yup, CEO Kim Schaefer had the honor and got the job done in no time. Through that experience, she ended up realizing that the employees have too much on their plates.
Of the overall Undercover Boss experience, Kim Schaefer, who has been with Great Wolf Resorts for 14 years, had a lot to say.
Participating in Undercover Boss was definitely a career highlight for me. Being able to see first-hand what our employees go through on a daily basis was eye-opening. Not only did I learn a lot about our company from this experience, but I also met some incredible people along the way.
Catch all the Undercover Boss action Sundays at 9:00 p.m. EST on CBS.